Julius-K9 LLC. expressly warrants that the products delivered will be free from any defect, including, but not limited to, latent defects, in workmanship and manufacture.
Where any valid claim in respect of this warranty is made Julius-K9 LLC. shall be entitled to repair or replace the product (or the part in question) or refund to the buyer the price of the product, but Julius-K9 LLC. shall have no further liability to the buyer. Product(s) returned without warranty claim approval, will be returned to sender.
Period of warranty
Subject to the limitations set forth below, Julius-K9 LLC. warrants its products for a period of 12 month after sale to buyer. Julius-K9 LLC. offers a plus 12 month warranty for the closure elements of harnesses and special harnesses (i.e. hook and loop, plastic buckle, metal buckle). In case of misuse (i.e. bites, cuts, etc. see: manuals, tags) Julius-K9 LLC cannot assume responsibility or warranty.
How to claim warranty?
1. Send an email to firstname.lastname@example.org with the following information:
- Name, address, phone number
- Order number
- The item number or the precise name of the product
- Pictures of the product and close ups from the defected part
- A detailed description of the warranty issue
2. We will contact you within 48 to 72 hours that the warranty claim is received and/or if it needs further clarification.
3. After the confirmation, please allow Julius-K9 LLC. from 3 up to 5 business days to investigate the warranty claim.
4. Julius-K9 LLC. reserves the right to request a product return during the investigation, which might extend the investigation period. The shipping cost for the return will be refunded to the buyer after and if the warranty claim was approved.
5. If the warranty claim is approved Julius-K9 LLC will send the buyer a prepaid return label that can be put on to the package which must be shipped back to Julius-K9 LLC. immediately. The exchange product will be shipped after receiving the defective product.
6. Products must be sent to:
P.O. Box 429